Support Options

Submit a Ticket

Open a support ticket with your specific questions or issues.

User Guides

Learn about systems, storage, data transfer, image analysis or tools.

Request a Consultation

Work directly with RC staff on your project idea or application design.

FAQ / Knowledgebase

Search topics or post your own related to research computing.


Read more about pricing for SUs, Ivy virtual machines, storage, and more.

Create an Ivy Project

Perform your research on a HIPAA-compliant computing platform.

Request an Allocation

Request, purchase, or modify your Rivanna HPC allocations.

Request Storage

Manage your shared Research Project or Research Standard storage volumes.

Request OMERO Access

Request or modify access to the OMERO image management database.

Office Hours

Research Computing staff host weekly office hours. Tell us about a project idea or talk to us about our high performance computing platforms, storage and services. We’re here to help you solve your computational problems.

Examples of the type of support we can provide are:

  • Data Transfer/Access
  • Parallel Coding in Fortran, C, Python, R, Matlab, Mathematica
  • Bioinformatics
  • Computational Chemistry
  • Software Installation and Containers
  • Image Processing
  • Writing Slurm Job Scripts
  • Maximizing Job Efficiency
  • Managing Computational Workflows

Since March 17, 2020, we have suspended our in-person office hours in the Physical & Life Sciences Building, Brown Library and the Health Sciences Library. We are offering weekly office hours as online Zoom sessions instead until further notice.

New to Rivanna?

We offer Rivanna orientation sessions on Wednesdays (appointment required).